What Cardinal Services Looks for in a Direct Support Professional Employee

Posted by: Michelle Boxell 2 months ago

At Cardinal Services, hiring goes beyond credentials. The focus is on finding team members who are compassionate, dependable, and committed to improving the lives of those they serve.

If you’re considering a career with Cardinal Services, understanding these key qualities can help you stand out and succeed in a meaningful, people-centered role.

Core Team Member Qualities

Cardinal Services seeks team members who bring both heart and skill to their work. The following qualities are essential:

Compassion and empathy: Providing respectful, supportive care to individuals with diverse needs
Strong communication skills: Effectively interacting with clients, families, and team members
Attention to detail: Ensuring accuracy in care plans, documentation, and daily responsibilities
Ability to work under pressure: Remaining calm and responsive in challenging or unexpected situations

These traits help ensure high-quality care and a positive experience for those receiving services.

Young man guides another man as he is preparing a planting pod for seeds. — _{Alex is guiding Jack through the steps as he plants basil seeds in Garden Club.}

A Team-Focused, Mission-Driven Employee

Four members of the Rochester office leadership team line up behind a table, serving employees and clients during an outdoor get-together. — _{Members of the Rochester Office leadership team line up to serve participants and employees during a DSP Week celebration.}

Working at Cardinal Services means being part of a collaborative, mission-driven team. Each employee is expected to work closely with co-workers, supervisors, and families to provide coordinated, person-centered support.

Adaptability is also key. As client needs evolve, team members must be open to learning new skills, following updated care practices, and adjusting to different environments.

Professionalism and Reliability

Cardinal Services values professionalism, integrity, and accountability. Each employee is trusted to maintain confidentiality, follow ethical standards, and consistently show up ready to provide high-quality care.

Technical skills are important, but reliability and a strong work ethic are what truly sets a great employee apart in this field.